How quickly will my order be processed and shipped?
Processing and shipping Your order takes no longer than 2 business days after order date.
You will be automatically notified by E-mail once we approve or ship your order.
How can I pay for my order?
For Your convenience, we provide several payment methods on our website:
- Visa
- Mastercard
- American Express
- PayPal
Please note: We do not accept prepaid or gift cards. We are sorry for any inconveniences.
Is it safe to enter my Credit Card details online?
Absolutely. Our on-line ordering system uses the latest Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions so no worries when entering Your credit card information on our site.
What are the Delivery times and Costs?
Depending on the shipping method that You select while placing an order, delivery times may vary within 1 to 6 business days from the shipping date.
Shipping cost depends on Your items total, their dimension and selected shipping method. They normally vary between $4.99 and $19.99.
You may find more details on our Delivery Policy.
Is the delivery guaranteed?
We provide You a 100% delivery guarantee on each and every order. Should there be any delivery issue, simply Contact us to have it resolved.
Can I return my goods for a refund or replacement?
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective or damaged. This is for the health, safety and peace of mind of our customers. Please refer to our Return Policy page for more information. Also, you can always reach us by E-mail: support@vibrantdelight.com, with any questions.
What is your Chargeback policy?
We do our best solve each and every issue You may have with an order placed at VibrantDelight.com . If You face a problem, all You need to do is let us know of it.
If a customer prefers a chargeback instead, he/she will be banned straight away from future ordering on our website. Also, his/her credit card will be blacklisted among processors. Simply said, chargebacks are not tolerated here – talk to us instead.
Is it confidential to order on VibrantDelight.com?
Be sure, Your privacy is one of our major concerns. We ship all our products in a DESCRETE manner. They are packed in a plain mailing box, with no indication of the contents.
Do You Ship to PO Boxes?
Yes, we can ship to PO Boxes as well, provided that the size of Your parcel is reasonable for a PO Box.
Can I order to an APO/FPO address?
Yes, You can order to a military address. Though please note that the delivery may take longer than what’s advertised. Also, it is important to be aware that some items may be confiscated if they do not conform to the list of accepted items. More detailed information can be found on USPS.com website.
Why do I need to register?
Registering on our website is not obligatory, You can perfectly place orders as a guest. However, having a registered account at VibrantDelight.com gives You certain advantages, such as faster ordering (You don’t have to enter all Your information every time You order), keeping a record of Your orders with us and order status lookup directly from Your account.
What do I do if an order has been marked "delivered" but has not been received?
In the event an order is marked delivered, but has not been received, you should check with neighbors and the apartment office (if applicable). If you cannot locate the package, you should contact the local office of the shipping carrier with your tracking number, and ask them to open an investigation.
Once packages are shipped, the items are out of our control. In the event a package is lost, as defined by the carrier, you will need to file a claim with the carrier, and time must be allowed for them to investigate.